TERMS & CONDITIONS

GENERAL TERMS

We are: 

Spinhouse Ltd.

Company No. 10464813

 

Our address is:

1 Tom Coombs close

London

SE96SW

 

We can be contacted by:

Email - info@thespinhouse.co.uk

Telephone - 020 88590919

You are:

A user of our Website and/or our services.

Please read the terms and conditions ("Terms and Conditions") set out below carefully before registering with us to become a Member or ordering any Goods from us. When you apply to become a Member or order any Goods from us you agree to be bound by these Terms and Conditions. The contract for membership of the Studio or the purchase of any Goods is between you and Spinhouse Ltd.

 

1. Definitions

"Agreement" is a reference to these Terms and Conditions, the Privacy Policy, the Studio Etiquette, any application form and payment instructions provided to you;

"Goods" is a reference to any goods which we may offer for sale from our Website from time to time;

"Member(s)" is a reference to any person who has registered with us to use the Studio and to become a member;

"Privacy Policy" means the policy displayed on our Website which details how we collect and store your personal data;

"Studio" is a reference to the facility where we provide indoor cycling classes;

"Studio Etiquette" means the rules of the Studio applicable to all members, which are displayed on the Website and in the Studio;

"you", "your" and "yours" are references to you the person accessing this Website, applying for membership and/or ordering any Goods from the Website and in the Studio; "we", "us" and "our" are references to Spinhouse Ltd; and

"Website" is a reference to our Website www.thespinhouse.co.uk

2. Membership at spinhouse

2.1.   We offer a range of different membership packages to suit our Members. Details of the current membership packages available are published on our Website and displayed at our Studio.

2.2.  Once you have selected a membership package you will need to register with us to become a Member. you must be over 18 years of age to become a Member. All Members, including temporary Members, are required to complete an PARQ form requiring you to provide contact and medical details.

2.3.  By registering with us you agree to be bound by these Terms and Conditions, by the Privacy Policy and to the Studio Etiquette.

2.4.  When you submit your PARQ form and each time you visit the Studio, you warrant and represent to us that you have no medical conditions known to you that would prevent you from engaging in any and all forms of exercise including, but not limited to, indoor cycling.  If in doubt at any time, it is your sole responsibility to consult a medical practitioner and cease attending classes until you are satisfied that you are in good health and can perform the exercises safely.

2.5.  Once we receive your PARQ together with the appropriate payment and, where required, a completed Standing Order Mandate, we will review your application and notify you if successful. Once you become a Member of the Studio you will be entitled to access the indoor cycling classes and other facilities available at the facility in accordance with your active membership package.

2.6.   Please ensure that you familiarise yourself with any restrictions that may apply to your membership package. Introductory offers are subject to restrictions which are displayed on our Website.

2.7.  Some membership packages are provided in the form of Class Credits, which entitle the member to attend a specified number of classes over a set period. Extensions to the Class Credits may be purchased at the prices and subject to the terms stated on the Website and at the Studio.

2.8.  Membership packages may also be purchased through specified partners selected by us. Membership entitlements will vary and will be detailed on the particular voucher.

3. Health and Safety

3.1.  It is your responsibility to monitor your own physical condition throughout any exercise programme. In the event of any unusual symptoms occurring, you should cease practising and inform a member of staff immediately and also in writing to info@thespinhouse.co.uk as soon as it is conveniently possible to do so. You should not attend class until you are satisfied that you are in good health and can perform the exercises safely.

3.2.  Prior to commencing the indoor cycle classes you should satisfy yourself that this is the appropriate exercise programme for you. We cannot take any responsibility for any injury that you may sustain as a result of participating in a class at the Studio except where such injury has occurred through our proven negligence.

3.3.  CCTV: Our studio locations may have CCTV installed in order to help protect the property and safety of visitors and staff. Any images and footage are treated as private information, with confidentiality and care.

4. Purchasing Online

4.1.  You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are of your own credit or debit card and that you have sufficient funds to make the payment.

4.2.  When purchasing from this Website you may be required to provide a username and password. You must ensure that you keep these details secure and do not provide this information to a third party.

4.3.  We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your purchase and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or purchasing from the Website.

4.4.  Any purchase that you place with us is subject to product or service availability and acceptance by us. When you place your order online we may send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. If the Goods are unavailable or the details of the order are incorrect, we will inform you as soon as practicable.

4.5.  All prices and terms listed on the Website are to the best of our knowledge correct at the time of publication; however, we reserve the right to alter these in the future and in the event of an error in the published price or terms will not be held liable and may alter them without notice. We also reserve the right to alter the membership packages or Goods available for sale on the Website or through the Studio and to discontinue any product line or service.

4.6.  The contract for the Goods or membership will be accepted at the time of despatch of your order or confirmation by us that your application for membership has been accepted. We may confirm this to you in writing. You must inform us immediately if any details are incorrect. If your order has not been accepted you will be notified of this together with the reasons.

4.7.  In the case that you have purchased a membership package for which you are not eligible, we reserve the right to invalidate the package and charge you for the portion used. The amount of the charge for your partial use of the package shall be based on the your usage of our facility charged at a day rate and cheapest credit per class.

5. Online Bookings

       Spinhouse is pleased to offer all of our members the ability to book classes online. We operate this programme under the policy stated as follows.

5.1.  Booking Windows: Class spots can be reserved online by any member who has an active, valid package covering the period for the classes they wish to reserve. You may book your class starting 14 days ahead and up to 30 minutes prior to the start of a class ("booking window").

5.1.1. All bookings must be made by the client using the Spinhouse online reservation system. We do not take bookings by email or phone.

5.2.  Waitlists: For classes that are fully booked up, you can place yourself on our online 'waitlist' beginning 14 days before the class. Once you are on the 'waitlist', as available spots come up in the class, then subject to subclause 5.2.1, you will be moved from the 'waitlist' to a confirmed spot in class and will automatically be emailed notification of this.

5.2.1. If space becomes available more than 8 hours prior to the class start time, then 'waitlist' places are automatically moved into class. If space becomes available less than 8 hours before the class start time, you may be able to book online without adding yourself to the 'waitlist'.

5.3.  Cancelling a Booking: If you wish to cancel an online booking, you must do so yourself via the online booking system at least 3 hours before the start of a class (the "cancellation deadline") or your booking will be treated as either a 'Late Cancellation' or a 'No Show'. Note seminars, workshops and other special events requiring a separate event fee cannot be canceled online or refunded.

5.3.1. We do not accept phone or email cancellations. You must cancel the booking by accessing the Spinhouse website with your login.

5.4.  Late Cancellations and No-Shows: If you have booked online you must register your name with class instructor at least 15 minutes before the class start time, and you must attend the class you have booked. Failure to do so will be treated as a 'Late Cancellation' or a 'No Show', in which case your space may be allocated to another person and you will incur a 'Late Cancellation Fee' or a 'No Show Fee'. 

5.4.1. Late Cancellation Fee / No Show Fee: This booking policy has been created for all members of the studio to enjoy and utilize, therefore it is important that everyone follows the rules to ensure the system works smoothly and for the benefit of everyone. The 'late cancellation' and 'no show fees' are non-negotiable and non-refundable and will be automatically charged to the payment card associated with your account. Until the time the fee has been paid, we reserve the right to suspend your booking and/or class attendance privileges.

 (a)  Your booking will incur a £3 'Late Cancellation Fee' if you cancel your booking "late", that is, you cancel your booking, but only after the 'cancellation deadline' and before the class start time;

 (b)  Your booking will incur a 'No Show Fee' if you do not cancel your booking and do register and attend the class that you have booked, you have "No Show Fee' will be effected by our subtracting one class.

 (c)  If you book a class on a package, such as a 1-Month Unlimited or the Introductory Offer, and fail to cancel online at least 3 hours prior to that class if you can't attend, you will be charged as per 5.4.1 (a) at a rate of £3

6. Prices and Payment

6.1.   All prices and terms listed on the Website and in the Studio are correct at the time of publication; however, we reserve the right to alter these in the future without notice. Prices are inclusive of value added tax but exclusive of delivery charges, which will be added to your purchase where applicable.

6.2.  The total price for Goods or membership ordered, including delivery charges, will be displayed on the Website when you place your order. If purchasing Goods full payment must be made before Goods are despatched.

6.3.  You must pay for your Goods order before it is delivered and you can do so by debit or credit card. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the Internet. Your credit card company may also do security checks to confirm it is you making the purchase.

6.4.  Introductory and spin bundle memberships as well as credits must be paid for in advance at the time of membership application. Payment for all online purchases may be made by credit or debit card. Payment may also be made by cash.

6.5.  We will notify you of any increase in your membership rates when such increase becomes applicable, you will usually be given 30 days' notice of any increase and the increased amount will be payable in the following month.

7. Delivery

7.1.  Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering.

7.2.  Time is not of the essence for the delivery of any Goods or services supplied under this Agreement.

7.3.  All orders are delivered by a reputable courier. We will make every effort to deliver within the time stated however we will not be liable for any loss caused to you by late ordering. If the Goods are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible.

7.4.  No refunds of the delivery charge are made for late deliveries.

7.5.  Incomplete orders must be notified to us as soon as possible following delivery and within 3 days of delivery. We will either arrange for the missing items to be delivered to you at no extra cost or refund you the original cost of the missing items.

7.6.  All risk in the Goods shall pass to you upon delivery.

7.7.  If you fail to accept delivery of the Goods at the time they are ready for delivery, or we are unable to deliver the Goods at the nominated time due to your failure to provide appropriate instructions, documentation, licences, consents or authorisations, then the Goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such Goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver the Goods shall be your responsibility and you shall indemnify us in full for such cost.

7.8.  You must ensure that at the time of delivery of the Goods adequate arrangements, including labour and access where necessary, are in place for the safe delivery of the Goods. We cannot be held liable for any damage, cost or expense incurred to the Goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.

7.9.  Where delivery is outside the UK, you may be liable to pay additional tax or duty once the Goods reach your country. This may vary from country to country. Please contact your local customs office for more information.

7.10. Please note that Goods may be subject to inspection by your local customs office where delivery is outside the U.K.

8. Membership Cancellation or Termination

8.1.  Memberships purchased online or via telephone: - you may cancel your membership package purchased online or over the telephone by notifying us in writing within 14 calendar days of confirmation of your order provided that you have not used any part of your membership. A full refund will be made within 30 days of receipt of notification.

8.2.  Memberships purchased at the Studio: - if you change your mind you may cancel your membership package by notifying us in writing within 14 calendar days of submitting your membership application provided that you have not used any part of your membership. A full refund will be made within 30 days of receipt of notification.

 

8.3.  Membership Transfers: - Your membership is not transferable to anyone else. Allowing anyone else to use your card or membership number represents a serious breach of these Terms & Conditions. Cards or packages being used by any other person other than the authorised member will result in that membership being cancelled and no refund of the membership or current class package fee will be paid. In some exceptional cases, we may consider membership transfer. Any request for membership transfer should be notified to us in writing and any decision will be made by us at our sole discretion. 

8.5.  Money on Account after Termination: - We allow customers to put cash balances as credit on their accounts to purchase goods or services at the studio at a later point in time, commonly called "money on account." These funds are generally only refundable within 30 days of crediting the client account and are not refundable after this period has passed. A £2 transaction fee will be charged on all refunds. 

8.6.   Freezing packages in any exceptional circumstances are at Spinhouse’s sole discretion

8.8.  Termination by us: - We reserve the right to terminate your membership at any time if we have reasonable grounds to believe any of the following:

8.8.1. you have acted in breach of these Terms and Conditions (which shall include non-payment of membership fees) and/or the Studio Etiquette;

8.8.2. your behaviour within the Studio is unreasonable, abusive or offensive to other members;

8.8.3. your actions within the Studio put you, other members or staff, or any property at risk; or

8.8.4. we have reason to believe you have engaged in or are attempting to engage in any illegal activity.

8.9.  In all cases of termination by us you will not be entitled to a refund of any membership you may have paid in advance.

9. Cancellation and Returns of Goods Purchased Online

9.1.  Cancellations:

9.1.1. You must notify us immediately if you decide to cancel your order by email at info@thespinhouse.co.uk (or via an alternate means if so stipulated on your order receipt) and quote your order number. The time limit for notification of cancellation is 7 business days following receipt by you of the Goods. We cannot guarantee that we will be able to stop your order once we receive notice of cancellation as the Goods may already have been despatched. In these cases the Goods will need to be returned to us.

9.1.2. Once we have heard from you that you wish to cancel your order within the stipulated time period we will refund or re-credit your debit or credit card with the full amount within 30 days, which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods, as applicable.

9.1.3. You must ensure that the Goods are returned to us at our address given above at your cost immediately by courier in good condition and unused.

9.1.4. If you cancel a contract on this basis and you do not return the Goods to us, we may recover the Goods and charge you for the costs we incur in doing so. Similarly, if you return the Goods at our expense, we may recover that expense from you.

9.1.5. A full statement of your legal rights under the Distance Selling Regulations may be obtained in the UK from your local Citizen's Advice Bureau or Trading Standards Office.

9.2.  Returns where Goods are faulty:

9.2.1. Please email info@thespinhouse.co.uk within 7 business days of having received any faulty Goods to inform us of your wish to return the Goods quoting your order number. You must ensure that the Goods are returned to us immediately and using a method of delivery that we have instructed, in good condition and unused. Faulty Goods must be returned to us within 30 days of receipt.

9.2.2. The cost of collecting or returning the Goods to us must be paid by you unless we agree that the Goods are faulty or damaged upon receipt by you. All refunds or re-credits will be undertaken within 30 days of receipt by us of the returned item.

9.2.3. We try to select and package the Goods as well as possible to ensure they arrive in good condition. However, if the Goods arrive damaged or not what you ordered, we will replace them free of charge or provide a full refund if you return the Goods to us within 30 days of receipt.

9.3. We recommend that all returned or cancelled Goods are returned using a reputable courier such as Parcel Force or DHL.

9.4. Unless the Goods are faulty or damaged, we are unable to accept cancellations or returns on personalised/made to order or perishable Goods.

10. Your Information

10.1. Where we have requested information from you to provide Goods or services you agree to provide us with accurate and complete information.

10.2. You authorise us to use, store or otherwise process your personal information in order to provide the Goods or services to you and for marketing and credit control purposes (the "Purpose"). The Purpose may include the disclosure of your personal information to selected third parties from time to time, with your permission in cases where we believe that the services offered by such third parties may be of interest to you, or without further notification where this is required by law or in order to provide the Goods or service to you. Except as specifically otherwise indicated in our Privacy Policy, we will not pass on or sell your private information or contact details to any third parties for their marketing purposes. More information can be found in our Privacy Policy.

10.3. You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.

11. Linked Sites

There may be a number of links on our Website to third party Websites which we believe may be of interest to you. We do not represent the quality of the goods or services provided by such third parties nor do we have any control over the content or availability of such sites. We cannot accept any responsibility for the content of third party Websites or the services or goods that they may provide to you.

12. Complaints

We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to info@thespinhouse.co.uk

13. Limitation of Liability

13.1. Great care has been taken to ensure that the information available on this Website is correct and error free. We apologise for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free, fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website; and we do not make any warranty whatsoever, whether expressed or implied, relating to fitness for purpose or accuracy.

13.2. We disclaim any and all liability to you for the supply of our indoor cycling services and any Goods purchased from us (whether via this Website or at the Studio) to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for membership or the relevant Goods, taking into account any usage of your membership or Goods. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.

13.3. We do not accept any liability for any delays, failures, errors, omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.

13.4. We shall not be held liable for any failure or delay in performing our membership services or delivering Goods where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties.

13.5. The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.

13.6. We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.

13.7. We provide lockers and advise that you use them.  They require a padlock, which we sell behind the reception desk for £3.50 or you are welcome to bring your own. Should your valuables not fit into the provided lockers, you are welcome to leave the item(s) at the reception desk with a member of staff. We will not be liable to you for any loss, damage or theft of any property you bring onto our premises while it is not in a locked locker. For items that you can demonstrate have been removed from locked lockers or have been lost through any clear negligence on behalf ofSpinhouse, you will firstly need to file a police report indicating the loss, and secondly an insurance claim with your insurer, or in the case that you do not have such insurance make a written statement to us to that effect. Our liability in these instances, if any, to you will be limited to the lesser of the proven value of the item after adjusting for any usage and after any consideration you have received from your insurer, and £500.

13.8. Any bicycles, vehicles or their contents parked inside or outside our premises are left entirely at their owners' risk, and Spinhouse will not accept any liability for loss, theft, or damage that may occur.

14.General

14.1. We may subcontract any part or parts of the services or Goods that we provide to you from time to time and we may assign or novate any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you. We may change the location of the Studio at any time and will provide you with as much notice as is practicable.

14.2. We may alter or vary the Terms and Conditions at any time and any revised terms will be displayed on our Website.

14.3. The Terms and Conditions together with the Privacy Policy, the Studio Etiquette, any application form, the Standing Order Mandate, and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the Website, these Terms and Conditions shall prevail.

14.4. If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.

14.5. These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of England and Wales. The parties hereto submit to the exclusive jurisdiction of the courts of England and Wales.

14.6. No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.

14.7. It is not intended that the undertakings and obligations of the parties set out in this Agreement shall be for the benefit of and capable of being enforced by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999.

Privacy Policy

We at Spinhouse understand how much value you place on your privacy and we will always treat your private details with utmost of care. This policy explains how we, Spinhouse ltd, bearing the registered address 1 Tom Coombs close, London SE96SW, use your personal information which you provide to us when using our website.

What information do we collect about you?

We collect personal information from you when you order goods or services from us, use our website, or use 3rd party websites linked to our website. We also collect information when you contact us by post, telephone or email, or complete any customer survey. Website usage information may also be collected using cookies.

Photographic information

We may, for the purposes of identification, keep on file an electronic photographic image of you. Furthermore, as stated in our general Terms & Conditions, photographs and/or video may be taken within our premises for journalistic features or to promote the studio and our services either directly or through our partners.

CCTV

Our studio locations have CCTV installed in order to help protect the property and safety of visitors and staff. Any images and footage are treated as private information and will be treated with the same high standards of confidentiality and care with which we will treat your other private information.

 

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We cookies on our website, including but not limited to, providers such as Google Analytics.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

How we may contact you

We may contact you from time to time with any issues related to your account, to respond to any queries you may have, or to bring you offers and other notifications. The form of contact may be via voice calls, emails, or text messages (SMS) using the contact information that you have provided to us. You can at any time opt out of marketing communications by clicking on the opt-out link embedded within the communication.

How will we use the information we collect from you?

Personal information that we collect from you is used to manage your account. Additionally, images and sounds that we collect may be used for security purposes and/or journalistic or promotional purposes. We may also use your information to email you about other products or services that we believe may be of interest to you.

In managing your account we may send your information to credit reference, collection and fraud prevention agencies.

How might we share personal information with third parties?

We do not sell or rent any of your personal information to any third parties for their marketing purposes without your express consent.

The parties with whom we may share your personal information are:

·                 Our contracted service providers who provide services related to the management of your account.

·                 Banking partners including but not limited to credit card issuers and banks processing your orders and transactions.

·                 Credit bureaus and collection agencies to the degree the law allows.

·                 Business entities with whom we intend to merge or who are seeking to acquire us.

·                 The government, law enforcement, or other third parties if we need to do so in order to meet the requirements set by law or court order; or if we reasonably believe that the sharing of your personal information is necessary to report suspected unlawful activity or to investigate potential or existing breaches of our Terms & Conditions.

Access to your information

You have a right to request a copy of the information we hold on you at any time. Please email us at info@thespinhouse.co.uk if you would like to receive a copy of this information. There will be a £10 charge for processing this request.

Other Websites

Our website may have links to other websites. This privacy policy only applies to this website. You should therefore review the privacy policies of the other websites when you are using those sites.

Future changes to our Privacy Policy

Our privacy policy has been designed to enable us to give you an optimal experience at our locations while allowing you to enjoy this experience in a setting that is as secure as reasonably possible. The policy is subject to change as our business evolves. Any changes to this policy will be updated on our website. Should you have any questions or comments regarding this policy you are more than welcome to speak with a member of staff or email us at info@thespinhouse.co.uk.

This Privacy Policy should be read in conjunction with the Terms & Conditions on this website.